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FAQ
  • Can I pick up products directly at your location?

No, it is not possible to pick up products directly.

Our company only sells its products on-line via Internet.

 

  • How long will it take to get my products?

Products that are in stock are shipped from our warehouse within 24 hours of the order.

Delivery to your address should therefore take a total of 48 to 72 hours for products in stock.

 



 

  • Where do you deliver?

We deliver almost everywhere in the world.

Please check with us if you want delivery informations for your country.

 

  • What happens if I’m not there when my order is delivered?

The carrier will leave written notice if you are not present when your order is delivered.

Contact the shipping company following the instructions on the notice. When placing your order, make sure you include all information that the carrier needs, including phone number, digi-code, door number, floor, etc.

 

  • Who should I contact in case of a delivery problem?

Feel free to contact our Customer Service department at any point during the order process.

By sending e-mail via your personal space on our Web site : Contact

 

  • How much is shipping?

Shipping and handling costs are fixed. Patch e-store applies a single rate, regardless of your location or the weight of your order.

You will have the opportunity to confirm this amount when placing your order.

 

  • How will my order be shipped?

Your order will be delivered by DHL Express or TNT to the shipping address you provide on-line.

We will send you e-mail to confirm that we have transferred the package to the carrier. From that point, you can be sure that your order will arrive within 48 – 72 hours.

 

  • What is the procedure in case I am not home when the carrier attempts to deliver my order?

The driver will leave a written delivery notice.

DHL Express or TNT will leave written notice of the delivery attempt so that you can contact DHL to arrange another delivery time that suits you.

 

  • How can I return a product?

Please contact our Customer Service department.

By sending e-mail to us. Beware: No returns will be accepted without prior authorization.

 

  • I ordered 2 products but only received 1. Is that normal?

Yes, if the products are manufactured by different brands

In that case, products may arrive from different logistical platforms